Laura Ashley...so disappointed with your policy! I have spent thousands of dollars in goods from you in Australia. I just love all your products. You have now closed your doors here I have tried to Order online from your UK Store. You do not send direct to Australia. My brother lives in The Netherlands and I cannot Order the lights on the UK website or over the phone. You will not deliver the lights I wish to buy to The Netherlands. I just got a flatout " IT IS NOT OUR POLICY" Obviously you do not hold any value towards your loyal customers which is incredibly bad business practice! Sadly I have say say goodbye to any more of your products as you have a Policy in Place does not care about a loyal customer for over 20 years.