In general, I am very satisfied with the customer service provided. However, I have 1 major complaint which is: my order had a partial cancellation where 4 skeins of yarn were NOT available to ship. So your office emailed me a refund and continued to ship the rest of that order. I wish that you had first let me know that some of the items I wanted were not available and then I (the CUSTOMER) should be given a choice as to whether I wanted to cancel the entire order or just ship whatever available. Instead, you shipped me the rest of the order without some of items. This put me on a VERY DIFFICULT situation. That’s because now I have only some items instead of ALL of the items needed to complete the project. So I now have to wait for a while until the items become available and order them again, which means that I would have to pay for shipping again. I did not appreciate how you handled my partial order. I am sure that I am not the first customer with this complaint. I sincerely hope that in the future, it would be honest and thoughtful of your company if you let your customers know of any problem with their orders and LET THE CUSTOMERS DECIDE whether they still want part of the order shipped or cancel the whole order. My second complaint is your website showed 4 skeins left of the yarn that I wanted and yet you emailed me saying that they were not available. After receiving your email, I checked your website again and it still showed 4 skeins available. I really think you need to do a better job at updating your website to avoid false information being displayed. Thank you for taking the time to review my comments.