Everything was fine with the downloaded Patons pattern I decided to use (Men's 4-ply cotton pullover) until I came to need the 'Information Page' for the finishing instructions. There was a button to click but nothing happened. I emailed you and you very swiftly sent the pages I needed, so thank you. The other Patons pattern I ordered by post was complete, I think, although I haven't used it yet. It doesn't refer to an Information Page and even demonstrates 'mattress stitch' referred to in the pattern I am using. The third pattern I ordered and downloaded is a Rico pattern and it looks to be complete. May I add that finding a colour for a man in the 4-ply cotton range was a challenge. I ended up with Limestone, which is fine, but would have preferred more interesting options. The purple suggested for the pattern is great but I didn't want to frighten him off for a first go!