Terrible. I tried to change one of my flights because the layover was too short, 1 hour 50 mins. I would need to go to a different terminal AND the first flight had a RECORD of lateness and I had proof. Lastminute said a number of contradictory things: - we cant change the flight - we will try to change the flight(but never did) - told me they tried but had nothing available. Garbage, I looked on the morning and flights WERE available I went on to their chat facility and got no satisfaction I phoned 12 times in a 4 hour period and they often disconnected me. They didnt listen to my questions and they mostly didnt even understand English I complained to the CEO of lastminute.com and heard nothing. Not even an "autoresponse". I have many more details to post here but space wont allow me to unfortunately. Which magazine has posted a review on them too. Enough said!