Beware you DONT get what you ordered! If I could give Land of Beds NO stars at all I would! Their Customer Care Supervisor is simply not interested in resolving a genuine customer complaint or reaching amicable agreement either! . Land of Beds did NOT supply me the bed I ordered, this new bed was ordered online and in good faith I trusted their Senior Sales Consultant to help me with the purchase of this new bed, much needed because my husband is recovering from head and neck cancer and wanted a larger super king bed with a slightly softer mattress than the one, we currently have so it was a little kinder. We have purchased bed products on 4 separate occasions as a family from Land of Beds and never ever will I ever buy another bed/ product from them again, because quite simply; you Do Not get what you ordered! We already have a top of the range Millbrook 3000 Enchantment King-size Divan Bed at a cost of just under £2,000, with a medium tension mattress purchased 6 years ago. In addition, and based on my recommendation; my daughter also bought exactly the same Millbrook 3000 Enchantment Divan Bed, but in super king with a soft tension mattress 3 years ago. Therefore, following on from lots of conversations with Land of Beds Senior Sales Consultant, and after double checking that a New Millbrook 3000 Enchantment Super King Divan Bed was exactly the same as the one I currently have ,?? Instructed that ‘yes its exactly the same’ there is no change’. Oh, great so I knew exactly what I was getting then, no need to try one out in the showroom because I tried my daughter’s bed ,so I knew exactly what I was getting and the expected comfort level. So based on this information I also ordered a Millbrook 3000 Enchantment King Size Divan Bed for my disabled 78-year-old father , he had tried my bed out first and therefore knew exactly what he was getting. Or so we thought!! The beds arrive a number of weeks later and not only are they both damaged, but they are not the same bed either. We waited an additional few weeks for the replacements to arrive, this time undamaged, but again they are not the same bed and therefore the comfort level is entirely different and sadly way too soft for my husband and my disabled father, so I complain. An Engineer from Millbrook is sent to my home to inspect and confirm that the beds are manufactured differently? ‘Yes’, he confirms the beds are manufactured differently, hence why they feel totally different and the reason why the comfort level is reduced. The quality is simply not there, why because the original bed base is of coli and slat construction and the new bed base coil only. So, they are different! Land of Beds came back to me stating that there was’’ no fault’ with the beds therefore I am not entitled to a replacement. I never said that there was a fault!!, my compliant solely related to the fact that I simply did NOT get what I had actually ordered. They responded saying its ‘comfort issue’ only therefore you are not entitled to a replacement. I did NOT get what I had actually ordered. I tried to reason and was hopeful we could reach an amicable resolution, even though I didn’t agree with their comment and felt I had indeed been’ mis-sold’ and that they had altered the website information to, ‘for illustration purposes only’ after I complained. Their Customer Care Supervisor is simply not interested in resolving a genuine customer complaint. The response I received: 2.8 Our website, catalogue and brochure are solely for the promotion of Our Goods in the UK. Their content does not form part of the contract between Us and you. The images on the web site are for illustration purpose only. In particular, the colour of the Goods may differ in reality from their representation on any website, catalogue or brochure. Similarly, patterns of material may vary, in particular those of mattress covers. So, there you go confirmation that you ‘don’t actually get what you ordered and they don’t care!’ This new bed cost over £2,500 which neither of us can sleep on because it’s so uncomfortable. Land of Beds let me down, I trusted them, what you see on their website and what you are told by their senior sales advisor actually means ‘ you don’t get what you ordered’! All this additional stress over a new bed for goodness’s sake ! Never written a bad review about any company before and this is sad ,however the customer service received from Land of Beds or lack of , then this review is well deserved.