Land of Beds Reviews

1.00 Rating 3 Reviews
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3 reviews
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Scouser
AVOID THIS COMPANY-*TOO BUSY* TO RETURN THE CALL OF VULNERABLE PENSIONER Promised delivery of mattress today (24/01/18).No word from this company by 12.30 so checked online tracking which stated the mattress would arrive between 23 & 28 January. I immediately phoned the company. I was told that the item was out for delivery but she would check and phone me back-which she did. She told me she was waiting for a call from Silent Night who, presumably, were contacting the courier, Yodel. I sensed something amiss especially with the courier being the awful Yodel. I asked to cancel the order and to my astonishment was told that Silent Night would charge me. I remonstrated telling her that my contract was with Land of Beds not Silent Night. I reminded her that upon placing the order I had informed them that I was a vulnerable pensioner. She told me that I could talk to a manager but she was on the phone and would contact me as soon as she finished. Two hours later with no return call, I emailed Land of Beds. A few minutes later I received a call from an obnoxious lady possibly the manager. She told me that they could deliver the mattress to their Runcorn warehouse at some indeterminate date and it could be then be delivered. I remonstrated with this and she offered a refund which I accepted. I asked her why she had not returned my call and she snorted *We are too busy*. I expect a battle to obtain a refund but I will not allow this company to treat customers in such a cavalier manner and will go to the County Court if necessary.

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"AVOID THIS COMPANY-*TOO BUSY* TO RETURN THE CALL OF VULNERABLE PENSIONER Promised delivery of mattress today (24/01/18).No word from this company by 12.30 so checked online tracking which stated the mattress would arrive between 23 & 28 January. I immediately phoned the company. I was told that the item was out for delivery but she would check and phone me back-which she did. She told me she was waiting for a call from Silent Night who, presumably, were contacting the courier, Yodel. I sensed something amiss especially with the courier being the awful Yodel. I asked to cancel the order and to my astonishment was told that Silent Night would charge me. I remonstrated telling her that my contract was with Land of Beds not Silent Night. I reminded her that upon placing the order I had informed them that I was a vulnerable pensioner. She told me that I could talk to a manager but she was on the phone and would contact me as soon as she finished. Two hours later with no return call, I emailed Land of Beds. A few minutes later I received a call from an obnoxious lady possibly the manager. She told me that they could deliver the mattress to their Runcorn warehouse at some indeterminate date and it could be then be delivered. I remonstrated with this and she offered a refund which I accepted. I asked her why she had not returned my call and she snorted *We are too busy*. I expect a battle to obtain a refund but I will not allow this company to treat customers in such a cavalier manner and will go to the County Court if necessary."
Helpful Report
Posted 4 weeks ago
"Never touch Land Of Beds. Their prices might be the lowest but so is their customer service if something goes wrong. They are terrible to try and resolve. We had issues with a Hypnos bed and they were unhelpful that although Hypnos agreed to change the bed Land of Beds made it impossible to comply with their terms of returns being accepted back into their warehouse. If you should be unluckily enough to have a problem then with Land of beds you simply are going to have major problem. Go elsewhere who have a reputation of putting their customers first and not their greedy owner’s bank balances. Never ever consider Land of Beds they simply are the worst retailer of the year. Staff turnover here very quickly too."
1 Helpful Report
Posted 4 months ago
Anonymous
"I am writing to let you know my experience regarding a recent purchase from "Land of Beds" for a brand new Tempur Super King size bed. After the bed was delivered (It has been delay after delay). We received the bed with 2 very important parts of the bed faulty. The problem was not minor but was a big mismatch that wouldn't allow to set up the bed correctly, headboard not made to the correct size to match both side panels and one of 2 foot panel screws was completely damaged! They do not have parts available ex-stock for replacement and need to wait for another 5-7 weeks until they produce those. We have asked "Land of Beds" at least to take the responsibility and deliver the replacements inside the bedroom but they refused and said that they can only deliver at the front door and cannot offer further service. I explained that we have paid an extra of £290.00 to move in the bed into our bedroom through the window and we would like them to take responsibility and deliver/collect replacement/faulty parts from our bedroom but this request was rejected. Note that we didn't ask for, or offered any kind of compensation we only asked Land of Beds to take the responsibility and rectify the issue that one bed is still incomplete! Land of Beds, I am dissatisfied with the service that you have provided at this time and I find this unacceptable, I didn't buy a used bed but a brand new one!"
1 Helpful Report
Posted 7 months ago
Land of Beds is rated 1.00 based on 3 reviews