Not a bad word to say! Bought a tempur original elite mattress. Customer service called and helped with any worries I had before even placing the order purely because I had put the item in my basket and then closed the site so they called to see if I needed any help. Once the order was placed I received another call to tell me when the item was coming from tempur and when it would be delivered to me. Delivery was made before the original date, and the drivers were amazing and so helpful. Cannot fault the company at all, and very pleased with my purchase. The mattress is so comfortable. Admittedly I was worried when I first got in the bed but after only one night sleep I woke for the first time in a long long time without hip/shoulder and back pain. Whether that continues remains to be seen but it was so nice to be pain free after so long. A great buy and highly recommended product and company!