Worst customer service I have experienced in decades. The original issue was with DPD who failed to deliver, failed to send a pickup pass and then wrongly returned item to depot. I emailed Lampsy customer service, asked them to send the item back out asap, they were totally disinterested in the stress, inconvenience and wasted time and told me I'd have to complain to DPD (who had already told me I needed to complain to Lampsy). When I told them how disappointed I was, they decided to cancel my order, knowing that I was desperate to receive it as soon as possible. When I asked why they had gone out of their way to make my situation even worse, they claimed it was a "commercial decision", which makes absolutely no sense. They then stopped answering emails. I can only assume that they cancelled my order as a direct result of me having expressed my dissatisfaction with their customer service. Shocking. I wish I had checked TrustPilot before ordering as there are lots of bad reviews there complaining about their customer service. I have now found the item elsewhere (slightly cheaper too) and will never buy from Lampsy again.