Lampsy asked me to review them - I wouldn't have bothered so this review is posted at their request! I'm sure that if everything goes smoothly, there is a reasonable level of customer satisfaction. This 1* review is entirely based on customer service, not on the quality of the products. If there is a problem with your order (ie: it's on backorder!), then be very aware that you will go for weeks without any information, but Lampsy will have taken the money very promptly. There is a phone number, but "because of Covid" they aren't answering it (in fact, they don't advertise a phone number, but you can find it if you search a bit); There is a chatbot, but it's not often it will let you get to a person and its standard responses were unhelpful. When I finally got the offer to chat to a person, it cut me off after a further 10 minute wait because no one was available; There is an email to contact, but in my experience, there is only a 50-50 chance that anyone replies and even then it generally takes several days. After over a month (when the estimate was 7-10 days), I cancelled my order, which isn't as easy as it sounds! I appreciate that suppliers are struggling with getting stock in, but the lack of customer service and information makes this a really difficult company to deal with, so I can't recommend them and won't be using them again.