My original tax advisor Samuel left the company unexpectedly. So far as I can tell my case was not picked up by anyone else. I only found out when I chased Samuel via email and received a bounce back that the mail was undeliverable. Quite unnerving given the information we discussed. May I suggest that an out office is applied when someone leaves your company with further contact details so customers aren't left in the dark. One of the emails Samuel had sent me had the details of another one of your clients at the bottom of the email trail. Pretty unacceptable. As I had waited so long for my claim to be dealt with I was originally told the price had gone up by £50. I challenged this and it was bought back to my originally quoted price. I don't feel I should have had to challenge this to get the original price I was quoted. My claim was handed over to Katie Templar who did her best to handle the claim as well as possible however my experience was already somewhat tainted at that point. At no point has any attempt been made to offer any kind of goodwill gesture, such as a discount on the service or any other kind of recompense.