I bought a lakeland Mini Multi cooker. I have not used it as I am waiting for them to suppy me with an instruction book that was missing from the box. They did say I could download it and then print it out. I said I didn't have a printer so couldn't do that. Lakeland then said they would do it and send it to me. I have said I want a proper book not sheets of paper. I then phoned their head office and was told if I went back to the shop they would take one out of another box for me. then phoned the shop and told them what head office had said and asked them if they could take one out of another box and post it ti me as it is a 40 miles round trip for me to go back to the shop and it would cost me £2.70 to park. They said they would do that. That was on Friday18th January, I have not received it yet so will give them a couple more days then contact them again if I have not got it.