My husband bought me a sheepskin leather jacket and it was to small I sent it back nd yes they exchanged it and posted the bigger size out my husband wrapped it up for Christmas which I never tried it on until Christmas day to which this one was still to small I posted an email to them stating I had sent it back explaining it was still to small I recieved email back saying they would exchanged as long as it had the tickets on and in the same state I recieved it in then I recieved another email saying no they won't exchange as coat had makeup on collar and strong smell of perfume and wear and tear on the sleeve 1 I don't wear makeup and 2 yes I had perfume on on Christmas day but not loads of it and Finnlay 3 wear and tear that's a laugh they posted the jacket back which Is no good to me plus it had a ticket on it saying £83 and I've paid£89.50 plus the cost ofpostageof £9.95 I will never buy from this company again so be very careful about buying from Lakeland leather