Very disappointed with the customer care. I bought a pair of leather boots online. They came promptly. I tried them on and found that the zip on one of the boots kept sticking on the leather. They were also too sloppy to wear. My feet are average and these were a very wide fit. I returned them immediately by recorded delivery which was advised by your returns policy at a cost of £11.15. I was reimbursed for the price of the boots but not for the postage. I complained and was told that the boots did not have a faulty zip. I disagree. I do not intend buying anything else from you so please stop sending me any more literature.