Avoid! Very poor quality products! Laughable customer service! I wish I had read some of the reviews online before purchasing from Lakeland Furniture. You can ignore the reviews on their website as they are all positive. I of course understand why they wouldn’t include the negative reviews. It seems I am one of many who have experienced similar problems with quality of product and also sending out the wrong products. I ordered a grey Scanon office chair order number 140048789. When it arrived I found a manufacturing defect where the seams on the chair were not stitched. I emailed Lakeland Furniture with photos and they asked if I was prepared to keep the chair for a £25 refund. I told them no I wasn’t. If I was to use the chair the split would only get worse. They arranged to send out a replacement chair. Unfortunately the replacement chair they sent was the wrong one. They did say I could keep it instead of the one I ordered but I told them I actually wanted the chair I ordered. At this point there was an offer of a £10 good will gesture plus a new correct chair would be sent out and the previous chair collected. I did receive an email stating ‘Please be advised the refund (goodwill gesture) has been issued and will be in your account within 3-5 working days’. This was a lie as it was never processed. The replacement chair arrived but had the same defective stitching. Clearly quality control is very poor. By this time I had lost confidence in the product and asked them to collect and give me a full refund. They did this but there was no goodwill gesture. When I asked why I was told ‘The gesture of good will is paid back to you from your own money.’ I found that quite funny and certainly won’t lose any sleep over it. If they carry on like this they will however lose plenty of customers. I would not use Lakeland Furniture again.