Whilst the quality and style of the dresses was lovely, as always, the service (or complete lack there of) was poor. As I write this, I am still awaiting a response from Lady V despite emailing twice and attempting to contact via social media (their phone lines are closed). We paid almost £8 for next day delivery - it wasn't dispatched until the day it was supposed to be delivered, eventually late, and by a delivery method which didn't correspond with what we paid for. I emailed them an urgent query regarding the delivery when it didn't arrive - despite receiving a response assuring me that they would respond within 24 hours, I never received a response - neither to my original email on the date of the failed delivery, nor to my subsequent emails. This seems to chime with other reviews (e.g. TrustPilot) about lack of response. Whilst I am understanding of the situation small businesses like Lady V are in due to Covid-19, and I would normally be none the wiser, the lack of response smacks of poor customer service when I am aware of and have seen emails sent to other customers who got in touch more recently. When my dress arrived the parcel was badly torn and the dress stained and grubby - with less than 24 hours until the funeral it was ordered for, we felt we had no choice but to wash it and keep it. We've still not received an acknowledgement nor apology from Lady V, or a refund for the expensive delivery service they failed to meet.