Purchased a new Bailey Alicanto caravan in June 20. Due to pandemic most of the dealings were over the phone and email. When attended the dealership to drop part ex off the sales staff were very helpful. We arranged a collection date for early July. We collected the new van on the day and again the sales staff were as helpful as possible considering Covid restrictions. I would have rated them four and a half stars if i could due to the cleaning of the van, externally was ok except leaves stuck to silicon around window and the awning rails were filthy in the groove. Internally there was dirt on the seats which came off easily enough but should not have been there also a lot of leaves and debris in the roof lights of the bathroom. I would however say if i had seen it whilst on site they would no doubt have rectified it there and then as they do try very hard to please. Covid made it hard for them but they still performed well I will definitely be using them for my next caravan purchase