I ordered 6 items all of which came separately (in separate packages delivered by Hermes and left on the doorstep) over the course of about 3 weeks. One item (a desk) required a large item delivery slot but because we had no control over the date or time when they would deliver it took 4 delivery attempts (over 4-5 weeks) before we could get hold of it. There was no way to contact the courier except by going through their main call center and there was no way to choose between an afternoon or morning slot - you just get what you are given and are told this by text the night before which is no good if you work full time. When the desk finally arrived it was damaged and we were only offered a small refund. We couldn't face the delivery horror of trying to get it replaced so had to stick with it. I don't think I'd ever order anything from La Redoute again.