We were so wary about ordering after reading some poor reviews - however, we really didn't need to worry. Tracking progress before dispatch wasn't great. But when order was ready, we were kept well informed and delivery process was smooth. Packaging of items (bedside tables) was brilliant - very secure and well padded, particularly considering outside box was very battered. Items themselves are lovely - we have shopped around for 6 months looking for what we want. They are well made, great price, and good quality. Drawers not very smooth to open and close, but overall, so impressed.