Horrible customer service and rude response without offering any help or resolution. I ordered two items in 41 and then since in usa I ordered another in size 11 which I assumed was a 41 as 40.5 would be a 10.5. Then it arrived and I get a 42 which is way too big, then the one boot I did quote order correctly was cancelled. I wrote to customer service and Sara answered by saying on the 42 that is an 11 which is news to me and then the 4@ was not coming and I would see a refund soon, really no offer to send anything else? Of course you would refund since you didn’t send me the item doesn’t that go without saying? Just wow! Very curt, very unhelpful, and made me customer who has many items feel like why would I stick with a brand that treats anyone this way?don’t bother buying from a brand that treats you so dismissive! I was so hurt by the terrible behavior