This company seems very good at keeping you updated with your order and their customer care seems to be spot on. However, on three separate occasions I have been left questioning the legitimacy of the items received. In the past, I have ordered a Viair RO unit only for an unbranded one to show up. I ordered a 5kg tub of Triton DI Resin which arrived bagged in what seems to be an after-market box without the tub. I have also ordered Maxspect Nano-Tech Bio Spheres which arrived loose in an unbranded box and don't seem to look anything like the ones on the website photo.