We’ve bought several machines initially for ourselves and then as presents, we loved the idea and the hot chocolate! One of the presents we bought for my sister broke after about 6 months, these things happen and we still supported the company, however she has been trying to get a replacement or a voucher to buy another machine for several months now but it has proved very difficult and despite me also emailing we still have no resolution again despite promises from Knoops. What a disappointment that a great idea and company can be let down so badly by poor customer service and aftercare.