I got a new door fitted and the service was fantastic. However, I wasn't happy with the aftercare for my front door. The previous owners had it fitted and it was only 6 months old and wouldn't open from the inside or outside. There was a substantial charge for transferring the guarantee into my name and a long wait for someone to come and fix it. I ended up having to pay a private company. I didn't find the staff very helpful on the phone when it came to aftercare but they had been polite and helpful when I was buying a new door. I sent a complaint but no-one replied to my email.