I was dropped off in the wrong location. Paid an additional $20 for a tuktuk to take me to the correct drop off point. The destination (Sihanoukville Port) was clearly stated on the voucher but the driver adamantly confirmed that my hotel (Song Saa) boat pickup was at Serendipity Pier. He left us when we got to the pier and we were left stranded. Apparently Song Saa does not do pickups here and they only do it at the drop off location that we originally planned (Sihanoukville Port). All the tuktuk drivers knew it, and all the ferry operators knew it. Our kiwitaxi driver was completely ignorant and brought us to the wrong port. This is unacceptable and I complained obviously. We almost missed our boat! Kiwitaxi admits no fault and claims no responsibility since the kiwitaxi driver adamantly said Song Saa picks up at Serendipity Pier. This is a completely false statement because I confirmed with Song Saa when we reached the island. They only do pickups from Sihanoukville Port. I would not recommend kiwitaxi to anyone. They have inexperienced drivers and incompetent representatives who cannot even use google maps to confirm a mistake. Terrible company and terrible experience. TLDR: I uploaded a photo of the Song Saa Port which is in Sihanoukville Port (our clearly confirmed destination in the voucher). Kiwitaxi Driver dropped us off 30 minutes away in Serendipity Pier. Absolutely terrible.