Item was a cheap import of the real thing, instructions were missing from the box. I was sent the instruction that were poorly translated and in the words of Kitchen Fitting Direct "they did'nt make sense" I was the told that this was a new item for them and they had not suppled any before. They tried to assemble the unit them selves but could not make sense of the instructions! After 8 hours of assembling, dissembling, removing reduct parts I managed to fit the unit. However as stated above a cheap knock that performs poorly. As compensation, Kitchens Fittings Direct offered me discount on my next purchase, not a rebate or a refund on the on the poorly designed piece of rubbish............ So send more money with us and we'll make it worth your while. I would not buy any thing from this supplier again, steer clear!