Recently submitted a large order with King & McGaw. 95% of the product we received was first class. However, and rather ironically, the most expensive individual item that we ordered failed to live up to the quality we expected from the brand. The item was a large direct to wall fix framed picture, so no hanging wire or string. However, the two securitisation points on either side of the frame were misaligned which meant the picture would have been skewed had our installation contractor not noticed this. Further, both securitisation brackets were fitted proud of the frame (with different proud points on each side, i.e. inconsistent), making them visible when the picture was hung. We complained to King & McGaw and supplied all necessary photographic evidence in support of our issues. Their response? A very grudging 10% reduction on the cost of the individual item, and we only got this after several almost accusatory phone calls suggesting that somehow we were at fault and, during one call, even suggesting that the brackets were actually SUPPOSED to be angled outside the frame and not properly aligned which is blatant dishonesty in my view. This reimbursement didn't even cover a fraction of the costs of the contractor we had hired to hang all of our art, a fact made worse by the fact we had to pay him extra to rectify the sub-standard product we had been supplied with. My conclusion? Generally a good company and generally a very good product. If anything goes wrong, however, expect a battle. The "bedside manner" of the customer services team could do with some real attention.