If there was a no star option I would have used that! These people are an absolute disgrace! They had my contact details and correct banking details on 10th January (as they have confirmed in writing) Since then it has been a litany of false claims that I have refused to allow the Direct Debit payments to go through. I've told them to take the first payment (which they screwed up) at the same time as the second, which they eventually agreed during a protracted telephone conversation. Since then I've had more letters and calls threatening to cut off my service if I don't pay immediately. The broadband keeps cutting out requiring the router to be rebooted, not at all useful while trying to work (I supposedly have a business account) Marks out of 10? Absolutely zero on all counts!!!