Initially told on the phone some spiel about Openreach, so though it was openreach I was going to be dealing with. When the rep was going through my present costs, he asked was I prepared to sign on that day before he would tell me his prices. I said under no circumstances would I agree and sign up for anything before checking out prices, contracts etc. He called "the office" to say I had not been told I would be signing on the day. They said I had been told!! Was not impressed with their sales pitch, the lies etc and only checked the reviews when he had left. Glad I did. Will never be using this company. Apparently they dont like to give their prices out unless you agree to sign up on the day....terrible sales.