"Everything went wrong. The worst thing I ever did was to sign up with this band of rogues. Useless performance. I was lucky to get 1Mbps much of the time. Have switched to Plusnet and consistently get 75Mbps on all equipment in the home/office now. To make matters worse having paid a £113 cancellation fee in September they now (in December) want a further £225 saying that the first payment was just for the phone, not the Broadband. 3rd of Jan 19 and I now have THREATS of CCP proceedings and have still never received a paper or e-mail bill! Utterly shambolic. AVOID."