VERY UNHAPPY DONT USE ...LIES LIES LIES AsDon't use this company ...they feed you rubbish that'll it'll be swapped over without you noticing a thing .Ours took 2 weeks which they forgot to mention. And is standard ,a very important point .Apparently it's fibre optic high speed is better than sky and u need it for nowtv ...it's actually worse we get 5.59 Mbps now .That definitely isn't high speed it's classed as slow . Everyone could use it before these clowns took over, now the internet goes slower like it can't cope ....THEY WILL LIE TO GET A SALE AND JUST APOLOGIZE ONCE YOU FALL FOR IT .DONT LEAVE WHERE YOU ARE NOW . trust me I'm not a salesman . You could go as far as misselling or misrepresentation of what they actually can offer, which is against the law . The router they sent was something out of the betterware catalogue ...it's not strong enough at all .They'll say u can have fibre optic to make it better ...They can't offer you that !! Only virgin can .As you probably have the old BT lines at your house . And the story is ,there is special place somewhere where it's faster .If that's the case why is it now slower than sky now Plus they're trying to delete my review which is this one on trust pilot...cause it's defamatory? I'm only explaining the experience they've given ..it's not made up ..