I recently purchased a family ticket to Drayton Manor through KidsPass as a Christmas gift, shortly before our home unfortunately experienced major flood damage. Despite explaining this additional hardship and pursuing a refund, KidsPass refuses to provide any compensation for the practically unusable tickets. When we visited Drayton Manor on December 21st – one of the only chances we had to get away from the disaster recovery at our house – most rides and attractions were closed or not operating. Between the flooding disruption at home and disappointing experience at the park, I am simply trying to recoup costs where I can to restore some holiday spirit after a terrible December. However, KidsPass has been astonishingly unaccommodating. I was unable to find a returns or refund policy on their website – if one exists, it is not communicated properly before purchases are made. As this was a gift purchase and the experience was far below expectations due to no fault of my own, I rightfully requested a refund which has been denied outright. The customer service has been abysmal – generic response to my first email, with no reply to the follow-up email, and no phone contact available. I am shocked at the complete lack of consideration for my family’s exceptionally difficult holiday situation. I caution anyone else planning to purchase KidsPass packages to understand their non-existent refund policies. Based on my terrible refund refusal experience after a flooding emergency and disappointing trip, I cannot in good faith recommend this company to other families. I plan to continue pursuing fair compensation, but hope this review steers other consumers away as well.