This company has no concept of good customer service. Cancelled the subscription prior to the end of the one month trial. Believing it was cancelled, I was charged £2.99 around 3 weeks later. I went back into the account and the subscription was still live so I re-cancelled it. To make sure it was cancelled, I checked and again it just looped back to the subscription active page. I did it a third time but chose a different reason for leaving and the cancellation went through. Website clearly has an issue which I reported to Kidspass and explained. They imparted the blame onto me and refused to refund my £2.99. This was after a string of emails. I would go so far as to say, they are blatantly conning customers out of additional month subs by the inadequate and inconsistent online cancellation process purely on the basis that they not once offered to look into it!