Great first experience but the second time around was anything but . The order was 'lost' between being marked as despatched and arriving at Royal Mail. To be fair, Customer Services were easy to contact and offered to send a replacement via DPD if the original didn't show on Royal Mail's tracking system the following day. This was both reasonable and reassuring. And false. The next day I was told the item was not available, out of stock. All they could offer was the option of ordering something else if it didn't materialise before the original delivery date and a patronising 😢 emoji. The following day the item still didn't show and Customer Services immediately accepted it had gone missing and issued a full refund within minutes - even telling me I could keep the original item should it turn up. Again being fair, Customer Services did, patronising emoji aside, do all they could reasonably be expected to do - except fulfil my order!