Excellent correspondence regarding my order progress. However found out my friend got a free changing bag and waterproof cover with her purchase from another vendor so am gutted I missed out on that. The actual product is amazing and I wish it had been invented when I had my own kids and not just presently for my foster babies but I will have it now for being a grandparent in the future too. The handles wobble a little more than they should so I fear they are a little loose and require tightening up. Haven’t ventured to do this yet. Too busy painting the house!