I ordered a new pushchair and raincover through kiddicare then panicked after I read the reviews which for some reason I read after my purchase. Well I was absolutely amazed by the service I received from ordering to the delivery, I was informed throughout, even had confirmation once the items had been delivered, I received an hour slot which was in the morning and it was here at the beginning of that hour, so happy with the pushchair and rain cover (delivered separately within 10 minutes of each other) i personally would definitely use this company again and didn't receive any bad experience at all