Terrible company please avoid!!! I am very disappointed with the service from Kiddicare. I have received a damage product from them. I have filled out various forms and sent emails but have only as yet received automated responses stating that this could take 3 days as they are very busy at the moment. There are multiple different email addresses given on their website that makes it confusing- hello@kiddicare.com, broken@kiddicare.com (although my email didn't get sent to this as apparently this is only for kiddicare staff). There are multiple links on their website that seem redundant or have numbers that no longer work (e.g. 0345 164 7000 for faulty products). I am appalled that there is no way of speaking to an advisor on the telephone to resolve this. This is very poor customer service and I was expecting much better. I will be telling everyone I know to avoid this company. Amazon has never let me down and will not stray again!!!!!