An item I ordered in store should have arrived in 2-3 weeks. After waiting 4-5 weeks my sim card stopped working so I tried to contact Kiddicare with thd phone number on the receipt. This number did not work so I used Google to find a phone number, which just kept me waiting and charged lots of money. I then visited the store to update my contact details. After waiting until 6+ weeks after I placed my order I emailed customer services to find out what was happening with my order. They informed me it was still not in stock and asked if I would like to wait or cancel my order and receive a refund. I opted for a refund. I am still waiting for my refund a month after I requested it.