So did you know these people operate for Sofaworld and worldstores, a sub group of Dunelm? The customer service I have received was also dreadful. Their Managing Director, Joe Murphy does not work at the office in Peterborough, and it is perhaps a good job he doeasn't, as I suspect the trading estate would be in undated with disgruntled customers. I oprdered a sofabed, it arrived next day minus a vital part. So we all make mistakes, I reported the missing part over three weeks ago, contacting them as they asked and providing a photograph. I have had to contact them 10 times by both e mail and telephone to even prompt responses, each time I am fobbed off with excuses and on the last contact sheer rudeness. I was then told that I have used profanities on the call! Well I might have used some mild industrial language, I think this was after the advisor Andrew called me a liar! I only asked for a refund, and strangely I did not want to send the item back until I had my refund..strange that one!! They refused to refund until the item was back in their depot.On reading previous reviews I don't think so folks! So my experience of this particular company is not good, the aftercare service is both offhand and useless. The advisore badly trained, clearly not happy to be there, and seem to be very unhappy. What other explanation could you give for such poor attitudes. Andrew (Customer Service Support) 11 Apr, 11:51 BST Good afternoon. Thank you for contacting world stores customer service, I am sorry to hear that you aren't happy with my customer service skills, this was not my intention at all. and I do also apologise if you were under the impression that i was "muttering" under my breath my self and Natalie have both been and spoken to our contact center manager in his break and advised him of the situation advised him how we do have a spare part on order however the suppliers haven't updated us with a date of delivery due the them not holding it in stock and having to get it from production we have also advised him that you have requested for a full refund but you wish to have this before the item has been collected and we were advised that that wont be a possible solution due to us not being able to process the refund with out the items being marked down as back in our depot. we have also been advised that if you wish to still have the items collected please call up or email and advise us of a collection date as we will be cancelling the one that we have for you at present as this will be a waste of time for the couriers to turn up and collect them item only for you to refuse the collection. the calls are already begin listened in to by one of my colleagues due to the language used by your self in the phone call conversation as we have a zero tolerance of profanity however due to the circumstance I let the 6 times you swore slide as I was trying to assist you. Also if you still wish to have a copy of the call recordings you will need to call up and pay the £10 charge and confirm in email that you would like them. Have a lovely day Kindest regards, Andrew. I will leave the rest to you to conclude