on their website is a countdown clock,if you pay before the clock gets to 0 they will post out for next day delivery,,i paid 10 mins before the clock reached 0,,the tent had not arrived by 2pm the following day (friday).i contacted khyam and was told my tent had not been posted yet,but will be posted today,but i paid for the tent before the clock timed out,the reply was basically hard luck we never received the order until after the clock timed out,no apology,i asked why bother having a clock,he could not answer this,at no time during this conversation did i feel like a valued customer who had just spent almost £1000 with this company,,they said they will post today ,i asked would it arrive by saturday he said yes(saturday costs more for delivery,i thought ok they will swallow the charge due to non delivery that day)the chap then said he would check that it goes out and get back to me,,1 hour later still no confirmation,,i then called again spoke to another chap,,explained all again only to be told it will be posted out today for delivery MONDAY,,even after arguing the point he would not upgrade the post for saturday.the tent duly arrived on monday (hurray),,they never had the correct size carpet in stock,but posted out one that was smaller with the promise that they would post the correct one to me when they are back in stock (3 weeks)i have my reservations but lets see if they are true to their word,,