The service was good, but I am disappointed with the Biker tent. I have used a Khyam tent for well over twenty years and it was perfect. It never leaked at all, never needed re proofing and took less than one minute to erect. So when I saw the biker tent I thought thats the one for me. It takes as long to put up as a conventional tent one of the loops for the roll up door is not attached both ends,the pole for the storage area has a week spot in it, but the biggest thing is the ground sheet is made from the same cloth as the tent. So you need to purchase a separate ground sheet, so the tent alone is not fit for use on its own. The guy ropes are so slipery they just slacken as you let go of them . I am really disappointed.