I was also scammed by this company at the weekend. I arrived home about 5am on a Sunday morning and realised I had lost my keys. Searched on Google and called a couple of places, these were the first to pick up. Just wanted to get in the flat and they said it would be no problem and they would be there in 15 mins. 30 minutes later there is no sign, get a call saying another 30 mins. At this point obviously I just wanted to be inside so decided to wait instead of calling someone else and waiting another 30 mins. He was very strange when he arrived, mumbling. Didn't make any attempt to pick the lock just said he needed to drill - no dicsussion on costs, I stupidly assumed it would be a standard call out fee similar to a plumber (£100/£150) then labour and maybe £60/£100 for the new lock. He drilled both locks then said "This is an expensive lock, are you ok to go ahead?" - obviously I had no choice now as he had already drilled both locks so agreed. He didn't say how much. When he finished he wrote it all up and it came to £1004.40!!!! Callout £89, Labour £379, New lock £369. I don't think the whole door even cost that to install. I felt like I had no choice but to pay. In hgindsight I feel very stupid and I should have researched or something but it was dark out, I was on my own with a girlfriend and we just wanted to get inside. I've emailed but haven't received a response yet. Reading these reviews I now know I've been taken advantage of. AVOID AT ALL COSTS!!!