I ordered two Kettler products, believing them to be a quality company. Paros 8-Seater Dining Set - Original Delivery, then 3 deliveries of replacement chairs. Faulty or missing screw assemblies. Had to stay at home all day awaiting deliveries each time as no time slot given and the considerable time taken to assemble replacements each time, then connect Kettler to inform them of poor manufacturing and quality control Paros 4-Seater Lounge Set - Set arrived with 5 legs the same and 1 leg totally different, so could not complete the assembly of the lounge set. Again had to repack sofa for collection and replacement to be received, waiting in all day for delivery, then assemble again. Noticed paint chip on replacement, touch up paint sent, totally different colour. Again poor manufacturing and quality control. I deal with Zak in Customer Services, but Kettler Customer Service strategy seems to be Collect/Replace the faulty part(s) until you get one that you can assemble, but not getting to the root cause of the problem. I seem to be doing the quality control for them, as part of my continual assembly of their products! This does not create happy customers or increases customer satisfaction. I always though Kettler was a quality company, my belief has considerable changed. I shall not be promoting Kettler products.