After several years and eight replacements of our table and bench, Kettler eventually agreed to replace it with a different table and bench type. This was last year. The finish of the table was not good, the paint had run in between the panels and the edges of the panels hadn't been painted anyway. Feed up by now I thought sod it, I'll keep it. You then have to buy a water-resistant spray for it which I applied twice as instructed. And, as instructed was told NOT to cover it as "it needs to breath". The colour is now terrible so now I have to buy a colour remover to get the remaining bits off and buy the colour to reapply. It's not a year old! Even this questionnaire is poor - I have made numerous phone calls and emails. The staff who I have spoken to have always been courteous, polite and as helpful as they can be. But try speaking to Manager. So the staff have to say I'm sorry that's what I have been told to say. Appalling. This email inviting my review arrived today ten minutes after an email saying my order has been dispatched. What order? I ordered the remover and restorer over three weeks ago and it arrived a few days later. So why did I get a "just dispatched" email this morning? This just about sums up this company