Anonymous
We purchased Bonella chairs and table after admiring an earlier purchase made by our daughter. Excellent product, until we noticed just a few months before the end of the 5 year warranty period that the paint on all 4 chairs had developed a rusty appearance and started peeling at the joins of the mesh and frame. This subsequently accelerated. Kettler responded to our complaint immediately offering a replacement, arriving later this summer. I understand that originally furniture had been manufactured in Germany, but that our purchase had been made following the demise of the German parent, and manufactured in India for the now independent UK subsidiary. The Siena replacement warranty is now 3 years, so we will watch with interest. Zero stars for our experience of product quality, but 5 stars for company response.
2 years ago
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Kettler has a 4.4 average rating from 2,108 reviews

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