I have visited Anne Veck since moving to Oxford more than two years ago, and generally have been happy with the service, but my latest visit - my first hair cut post-lockdown - was a huge disappointment and I felt the quality of the cut was very poor. It was only on getting home and looking in the mirror properly that I realised my hair - cut above the shoulders - was longer on one side than the other. The cut was incredibly poor, unprofessional and looked like no care had been taken. I received quite a poor response from the front desk when I called up to ask if I could return to the salon to have the cut fixed. I received no apology and was told they 'might' be able to fit me in. I was eventually offered a 15 minute slot the next day, which I attended. Marisa was lovely, and sorted out the cut as best she could. I think it is rather telling that I sat there for 20 minutes while she tried her best to sort out the length, blend the layers in properly (which were awful), and also fix the shape which she informed me was also different on each side. Not being able to see the back of my head I hadn't realised how bad the shaping was until it was pointed out. Ultimately I've waited four months for a much-needed hair cut and now I'm left embarrassed by it, wearing it up in a bobble and wearing hats until it grows out enough. I'm due to get married in October so I only hope it grows out enough by then. Thank you to Marisa for being so accommodating and sorting it out as best she can, it does look and feel better than the original cut, but I'm just really disappointed with my experience. I have given two stars rather than one as my past experiences have been better. Kind regards, Louise Hill