I booked a wash and cut, so the appointment should have only taken 30 mins. I was there for 1.5 hours! It was towards the end of the day and my hairdresser was running behind on their other previous client, but didn't convey by how long, or let me know this when I arrived. I had my hair washed and was left in the massage chair with wet hair for half an hour before it became apparent I still wasn't getting my hair cut very soon. They were apologetic, but didn't seem to appreciate that I had other plans that I wasn't able to change due to my expectations not being managed. I would have preferred to be told up front and given the option to do something else with my time. The hair cut itself was great, and they gave me advice on colour and a patch test, but I'm unsure if I'll go back now.