Kelly was absolutely amazing - friendly, knowledgeable, and easy to talk to. But I found the receptionist incredibly rude. My appt. was originally at 4, but I got a call asking if I could come in at 3:45 (which was totally fine by me). I got there at 3:50, and then I was told to sit down and wait for my appt. I waited for about 25 min. before someone came to wash my hair. While I was waiting, the receptionist made me extremely uncomfortable by staring at me in the mirror; she didn't come over to apologize for the wait, but she did scold me for canceling and rebooking my appt. She also walked over to Kelly at one moment and pointed at me while talking to her, which made me feel very awkward. I almost walked out. Overall, I loved Kelly and I love my new haircut, but I would not go back because of how uncomfortable I felt.