Karen Millen stole £65 from me by refusing to refund a returned trouser. They said the item was not enclosed. I am 100% sure I returned the item. They threatened to show me a video but when I insisted they send a video, they simple said I did not return the item so won't refund me money. It is a shame that corrupt stores like this can cheat a customer and get away with it. I doubt this review will every be published as I hear these stores also delete recipes that do not favour them. The dress that I kept had the thread coming lose after one wear. So they produce bad products and also steal from their customers.