Caroline
Kaliscope catalogue clothing and household products areof good quality. But I must and I stress it over and over again the courier service they use is absolutely terrible. The first time I tried to return a coffee table I made at least 10 appointments for it to be picked up. Each time stressing to the customer service agent that the coffee table was left in my porch that I was forced to leave open for them to pick up. In the end as I warn with my porch being a shared one that the goods could go missing. And true to fact that they did go missing even though I had warned Kaliscope it could. Plus it even flooded my porch because with it being shared it flooded with rain which my land lord charged me for. Kaleidoscope then went on to charge me. It took me ages to prove the coffee table had been taken from my porch I think stolen. I vowed never to order anything with Kaliscope again but I relented and thought well it’s clothes this time. If I have to return them there carnt be the same problem again surely. How wrong I am. I ordered a bedding set. And a dress. I have now been on the phone to Kaliscope 8 times to arrange for the courier. Each time it is the same thing. Have the products got returns labels on. Yes. Are they ready for collecting. Yes. Would such a day be ok. Yes is my answer they are in the porch waiting the porch is open any day you want to come is fine. Each time the arrangements are made guess what no courier. I am so fed up this is definitely the last order I will make with kaleidoscope it’s just not worth it. My advice to anyone contemplating using Kaliscope is don’t bother unless you can get to there warehouse to take any stuff back to them. As we speak the items are still waiting in the porch. They where supposed to collect today Monday. TOTALLY USELESS!!!!!!!!!!!!!!!!!!!!. Very unhappy customer.
2 years ago
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Kaleidoscope has a 2.4 average rating from 75 reviews

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Alice, Customer Support

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