Just bought a new kaiser avantgarde pro eh 6337. Great looking oven apart from the design doesn’t have a preheat light , ESSENTIAL!!! TO ANY OVEN no way of telling when the oven has reached its temperature, knobs also feel loose, (however Kaiser tell me this is normal) disappointing as it’s a very expensive oven. It also had a fault , it thought the probe was plugged in and kept turning off. I’m waiting for Kaiser to replace with different model or refund. Kaiser came out and fixed probe/turning off fault, however, refused to swap oven for a cheaper model that can preheat/tell me the temperature of the oven. They told me it was my fault for not checking it didn't have preheat notification feature. Not the kind of customer service I'd expected after paying out £1,379.00. I don't feel I should have to check an essential feature that 99% of ovens on the market have, and all other top end ovens have. I feel a bit conned and very disapointred with their customer service. At least I can help other from making same mistake.