Probably one of the worse experiences of customer service I've seen in a long time! I'd arranged for someone to be there to accept the delivery but the driver turned up, didn't bother calling and drove off! He then wouldn't answer the phone, only sent text messages and his texts were awful - he couldn't give a damn. He was dishonest and incredibly sarcastic in his replies. Then, to add insult to injury I phone the office and they don't care either. They wash their hands of it, don't try and arrange a re-delivery and simply tell you to call Appliances Direct. Anyone considering using Kaboodle should go elsewhere. They have cost me time and expense.